TTG – Travel Industry News
Sep 07, 2022by James Chapple
Hotel giant IHG’s reservation systems have been hit by a cyberattack, the company – which operates brands including Holiday Inn and Crowne Plaza – revealed on Tuesday (September 6).
IHG said the issue has been ongoing since Monday
IHG said parts of its technology systems had been subject to “unauthorized activity,” causing significant disruption to its reservations channels and other applications.
The disruption began Monday, Sept. 5, IHG said, and had been ongoing since its statement released at 3:45 p.m. Tuesday.
“IHG has implemented its response plans, is notifying the relevant regulatory authorities and is working closely with its technology providers. External specialists have also been engaged to investigate the incident,” the statement read. band. “
The statement continued: “IHG is working to fully restore all systems as soon as possible and to assess the nature, extent and impact of the incident. We will support hotel owners and operators in the As part of our response to the ongoing service disruption, hotels are still able to operate and take reservations directly.
“A new update will be provided when available.”
IHG did not disclose whether any sensitive, private or personal data was compromised. If it turns out that he did not prevent access to this data, he could be liable to a substantial fine.
Marriott International was eventually fined £18.4million by the Information Commissioner’s Office following a 2014 cyberattack on Starwood Hotels and Resorts‘ systems that didn’t last four years, and which was finally revealed in 2018 after the brand was acquired by Marriott in 2016.