Scottish holidaymaker ‘disgusted’ after finding dirt, mold and human poo in ‘four star’ holiday apartment in Leeds
A HOLIDAYMAKER was horrified after claiming to spend almost £ 225 a night on an apartment rental to find excrement left on a shabby toilet brush.
Gary James, from Edinburgh, was squeamish when he discovered mold and dirty things in the apartment in Leeds, West Yorkshire last week.
The 31-year-old and his four friends paid a total of £ 674 for three nights at the ‘four star’ apartment on Booking.com after being wowed by the images online.
When the group arrived at the property, Gary claims to have found cobwebs in the lampshades and mold inside the fridge and freezer.
And on the last day of the trip, Gary said he discovered an ugly toilet brush that was absolutely covered in human poop.
Gary complained to the online booking platform and claims he was told he would not be refunded but could instead have a 10% credit to use for others reservations.
The social media marketer shared his dismay on Twitter yesterday (MAR), writing: “I found real human excreta in our property @bookingcom while we were cleaning up before we left.
“I lodged a complaint – I included the fact that the fridge and freezer were moldy and a few other unsanitary issues.
“The owner refusing any refund and the reservation wants to give me a 10% CREDIT.”
He has attached images of the accommodation that have aroused the disgust of social media users.
One person said, “Absolutely minging. Imagine having mold and dirt in a rental property during a pandemic ”
Another added: “Ewwwww. Never use @bookingcom again !!”
Speaking today, Gary said, “We were there for three days. Most of the mess was found before the last day.
“We just processed up to this point, but the feces was the last thing we found and it was the last straw.
“Knowing that he had been sitting there for awhile was so dirty.”
Holidaymaker horrified after paying £ 250 a night in a hotel to find a dirty room full of filthy cups
“The property manager refused to give refunds on the assumption that I had to tell them about the issues before I could even find them.
“So if you find something on the last day, that doesn’t count for some reason?” “
Gary also sued booking.com directly for some sort of refund, but was offered an offer of 10% credit with the company – which he declined.
In his messages to the customer service line, Gary said, “How can we live in a pandemic and there is a business that allows the list of unhealthy profits to generate profit and then support the owner refusing to offer a refund.
“I don’t believe booking.com would really support this. Are you ready to accept that we have found real human excreta and are not entitled to any refund? “
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