How technology is used in the travel industry Tip 2022

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Technology is an important part of the travel and tourism industry. Help businesses in their day-to-day operations while improving the customer experience. That’s why it’s important for hotels, airlines, restaurants and other businesses to keep up to date with the latest technology trends in the travel industry. This is especially important in the age of COVID, where customer expectations are changing. In this article, you will learn more about some of these new technology trends. Travel technology is a broad term that describes the application of IT, e-commerce, and similar technology solutions in the tourism, travel, and hospitality industries.

Technology in the hospitality industry can be used to help businesses and their employees, improve the travel experience for customers, or both. The goals or motivations for using travel technology include automating travel and related processes, saving time, reducing costs, and creating a smoother travel experience for consumers. Technology can be used to improve the customer experience before, during and after travel. Why is travel technology important to companies in the travel and tourism industry?

Travel technology can help companies streamline or even automate processes that would traditionally require active human involvement. This can help reduce staffing requirements, reduce costs, and increase revenue, which in turn leads to better bottom line results. Additionally, technology can help businesses improve accuracy and convenience while reducing or eliminating human error. However, it is important to keep up to date with the latest trends in the tourism industry in order to take advantage of the best solutions and prevent other companies from gaining a competitive advantage.

How technology is used in the travel industry

Apps

The smartphone is not only used to book flights and hotels, but has also become a very useful tool for tourists once they arrive at their destination. Proof of this is that, according to a YouGov report, around one in three Europeans download apps from the cities or destinations they visit, while 36% use their phones to book accommodation or activities once they arrive.

Collecting large amounts of data

The travel app may collect a large amount of user data. This data helps the company to create customer profiles. Customers are divided according to their profiles. Customer segmentation is then used to offer seasonal discounts to selected customers. Big Data says a lot about customer preferences. Proper analysis of this data can help companies provide specific offers for specific preferences, such as alternative accommodation when the preferred one is not available. When Big Data is used intelligently, it can help create a personalized travel package for the traveler. Disruption is travelers’ greatest fear.

With the help of Big Data, failures can be predicted by studying data patterns. This can help predict flight cancellations due to bad weather and seasonal issues like heavy snowfall. Big data analytics can also be used to predict the best times to travel. Or, if travel is unavoidable anyway, you can prepare travelers for disruptions so they can plan their schedules accordingly.

Robot

Although it may sound like something out of a sci-fi movie, it will soon no longer be uncommon to see robots doing all kinds of jobs in hotels. Indeed, 96% of receptionists should be replaced by machines similar to those used for check-in at the airport. This is something many tourists look forward to, as 63% of them welcome the use of robots in hotels.

Augmented reality

Would it be possible to develop a Pokémon Go-style app, but for tourist attractions? Not only is it possible, but thanks to augmented reality, it’s already there. With just a smartphone and specially designed apps, you can access all kinds of information: from fun facts about a monument or painting to the history of a particular place.

internet of things

The Internet of Things offers practical applications and uses of all kinds, and tourism should not be forgotten. The technology can already be used to do virtually anything in a tourist area with a phone, climate control and in-room TV – something Virgin Hotels already uses – upon opening the door, as a mobile service already does. the Hilton hotel chain. .

Although AI is considered an emerging technology trend, the hospitality industry has already seen incredible benefits and far-reaching effects on its business dynamics. From AI-powered robotic concierge services to voice-enabled assistants that accelerate the guest experience, AI is transforming the hospitality industry. Technology enables personalized concierge services, providing real-time recommendations and easy management of service requests. From this, we can conclude that AI works far beyond imagination for hotel systems, a breakthrough we have all been looking forward to.

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