Easyjet cancels flights due to ‘systems failure’ – latest news

Thousands of easyJet passengers had their flights canceled today in what is believed to be an airline-wide systems failure.

The Independent calculates that at least 200 flights have been stuck in the chaos, which easyJet blames on “computer systems problems”.

easyJet said in the late afternoon that the issue was now resolved but “may still experience some disruption in the hours ahead”.

A spokeswoman for the airline said: ‘We advise customers who need to travel with us to continue to check Flight Tracker for the status of their flight before heading to the airport.

“We apologize for the inconvenience and customers can seek compensation in accordance with regulations.”

1653589800

Holidays canceled by flight chaos

Devan Lonsdale, 24, from Durham, was due to travel with eight friends from Manchester Airport for a holiday which had already been canceled due to Covid.

But they were forced to stay in the UK and cancel their break due to today’s easyJet IT outage.

“We left Newcastle at 6am and arrived at the airport at 10am as our flight was at 1.20pm,” he said.

“We were called to the gate at 12.35pm and the gate was supposed to close at 12.50pm but by 1pm it hadn’t moved.

“People started leaving one by one only to be told the flight was canceled and there was no replacement so we were stuck in Manchester.

“We had to pay for a hotel etc. to Manchester and will now be flying home tomorrow – (we) looked for alternative flights to Prague and other places at a reasonable price so we could enjoy our days off have used us, but found nothing other than flights over £500 with multiple stops.

“Only time will tell what easyJet says and how much money we get, but we will definitely lose money overall and four days of vacation.”

Chris BaynesMay 26, 2022 7:30 p.m.

1653586243

What are your rights ?

Tens of thousands of easyJet passengers have had their flights canceled due to a failure in the airline’s computer systems.

Fortunately, consumer law is firmly on the side of passengers in situations like this.

Simon Calder explain everything here:

Chris BaynesMay 26, 2022 6:30 p.m.

1653581269

‘IT systems issues have now been corrected’: easyJet releases statement on cancellations

easyJet released a statement on the cancellations this afternoon, saying flights “may still experience disruption in the hours ahead” and confirming that customers can seek appropriate compensation.

An easyJet spokesperson said: “easyJet can confirm that the previous IT systems issues have now been corrected.

“Unfortunately they caused cancellations earlier today and although we expect to operate most of our remaining flight schedule, some may still experience disruption in the hours ahead.

“We advise customers who need to travel with us to continue to check Flight Tracker for the status of their flight before heading to the airport.

“We apologize for the inconvenience and customers can seek compensation in accordance with regulations.”

Lucy ThackrayMay 26, 2022 5:07 p.m.

1653580731

“We went from Inverness to Gatwick this afternoon”

Amid today’s cancellations and delays, an easyJet passenger celebrated arriving at the airline’s largest base, London Gatwick, early – 15 minutes ahead of schedule, to be exact.

The traveler was on a flight from Inverness. Their plane had taken off from Gatwick minutes before the computer systems failure halted operations.

The plane turned back at Inverness as usual. He left a few minutes late, but made up for it – and, with far fewer easyJet flights around the normally congested Gatwick, arrived ahead of schedule.

Simon CalderMay 26, 2022 4:58 p.m.

1653579783

easyJet publishes flight status link for customers

Almost an hour and a half after the initial “IT systems issue”, easyJet issued a statement on Twitter apologizing to customers.

“We apologize to all customers whose flights have been affected by computer system issues. You can check your flight status here,” the airline wrote in a social media post.

The publication links to its flight tracker page, where you can search by flight number or point of departure and arrival.

A slice of Thursday evening flights from Gatwick and Manchester have now been cancelled, including tonight’s Gatwick-Hurghada flight and the Milan Malpensa flight from Manchester.

Lucy ThackrayMay 26, 2022 4:43 p.m.

1653579529

No more flights canceled until Thursday evening

Another slice of easyJet flights has been canceled until Thursday evening.

From Gatwick Airport, easyJet’s largest base, departures to Hurghada in Egypt, Copenhagen, Paris CDG, Geneva, Munich and Malaga are now axed.

In Manchester, key holiday flights to Faro in Portugal and Milan Malpensa in Italy were added to the initial dozen cancellations.

For every canceled outbound flight, more than 150 passengers will likely be waiting at the other end of the route to return home.

The Independent lists known cancellations here:

Simon CalderMay 26, 2022 4:38 p.m.

1653579292

‘No explanation given and no help from ground crew’: Passenger fury as holidaymakers stranded abroad

easyJet customers are taking to social media to complain of being stranded abroad due to the airline’s IT complications this afternoon.

“Thank you @easyJet for canceling our flight from Prague to Manchester 2 hours before! We had to pay for a hotel tonight, another flight tomorrow and all our expenses. No explanation given and no help from ground crew,” David Keogh wrote.

“Best job @easyJet leaving over 200 people stranded until Monday in Pisa due to canceled flight,” Twitter user Phil wrote.

Ceitidh wrote: “Hi, my sister is currently stranded at Palma airport with two four year olds and unable to return to Glasgow after her flight was cancelled. Could you please let her know what does she have to do to get home?”

Many messages mentioned the lack of communication from the airline.

Suzanne Seyghal wrote: “Dear @easyJet, have you tried turning it off and on again? You’re welcome. Yours, one of thousands of disgruntled passengers with ruined vacation plans… (PS: if you ever need any communication tips, let me know – info was definitely missing today…)”

Lucy ThackrayMay 26, 2022 4:34 p.m.

1653578719

Could my easyJet seat be allocated to someone whose flight was canceled today?

In today’s Ask Me Anything event, The IndependentSimon Calder received a question about the impact today’s easyJet cancellations may have on flights with the airline later in the week.

A reader asks: “We have to fly with easyJet on Sunday. Is it possible for those whose flights were canceled today to be allocated our seats? Our flight is full.

Simon replies: “A very good question. The answer is no. Once someone’s flight is cancelled, they go straight to the back of the queue for subsequent departures.

“However, as the article here explains, easyJet should do everything in its power to get them to their destination on the initial day of travel or as soon as possible thereafter, including purchasing tickets on competing airlines.

The Ask Me Anything event continues until 5 p.m. – join the conversation in the comment box here:

Lucy ThackrayMay 26, 2022 4:25 p.m.

1653578051

“Extraordinary circumstances” message “sent by mistake”, according to easyJet

A representative for easyJet said a message claiming Thursday afternoon’s cancellations were caused by “extraordinary circumstances” – thus invalidating any claims for compensation from affected passengers – was “sent in error”.

The spokesperson said: “The IT systems issue is now resolved. Unfortunately, “the extraordinary” was sent by mistake.

“We do not consider cancellations related to computer systems problems to be extraordinary. We will re-issue customer communications to those who received the incorrect information. »

Lucy ThackrayMay 26, 2022 4:14 p.m.

1653577175

Simon Calder to answer your travel questions: 4 p.m. today

Caught up in the chaos of easyJet today? Flight canceled earlier this week? Concerned about the general travel chaos expected this summer?

Our travel expert Simon Calder is just sitting down to answer your questions – hit the link below and comment at the bottom of the page to ask yours.

You may need to register in order to submit your question in the comment box.

Join the conversation here:

Lucy ThackrayMay 26, 2022 3:59 p.m.

Comments are closed.