Couple left broke as Tenerife hotel demands £ 1,300 on arrival despite already paying for teletext
A COUPLE ended up penniless after having to pay for a Spanish package with their pocket money following an apparent mistake by a tour operator.
27-year-old Anastasia Abramova and her boyfriend had accumulated over £ 1,500 with Teletext Holidays for a relaxing 12-night all-inclusive stay in Tenerife.
But their dream getaway to the Canaries turned into a nightmare after arriving at their four-star hotel in Los Cristianos and they were told they had not received payment for their reservation.
Anastasia, from Norwich, Norfolk, and her partner had to shell out an additional £ 1,300 for hotel costs after arriving at the Paradise Park Fun Lifestyle Hotel on September 5 – although they have already paid for their trip online for weeks more early.
Payment had not been sent to the hotel due to an error in the reservation system.
Part-time housekeeper Anastasia was left in tears as she begged Teletext to return the money so they could pay for their accommodation.
After delivering all of her £ 800 in cash to the hotel, she had to ask her parents to transfer the remaining funds after she said Teletext failed to return the funds to her account on time.
The money was not returned to them until four days before their vacation ended, Anastasia said.
Anastasia told Sun Online, “We had nothing at all. If we weren’t all inclusive, I don’t know what we would have done.
“We didn’t have a penny after paying the hotel the first sum of money.
What was supposed to be a great vacation was really not very pleasant
“It’s horrible. What was supposed to be a great vacation was really not very pleasant.
“I was really pissed off. I was broken down during the whole vacation. i would never go with them [Teletext] never.”
They booked the vacation “to go relax” after spotting what “looked like a good deal online”.
But after checking into the hotel on Sunday evening, they received a note at the door the next morning asking them to come to reception.
She said: “The manager was present at the reception and stated that our accommodation had not been paid for.
“It was £ 1,301 for accommodation. This was paid to Teletext by myself a month before our flight.
“They didn’t pay it at the hotel and they didn’t let us know.
“Not only that, they completely refused to solve it. They didn’t help us at all.
“They didn’t do anything for us, they kept telling me, ‘I can’t help you’ when I was at the reception.
“They dumped someone in a foreign country and then refused to help. I did not know what to do.
After Anastasia called Teletext, she received a voicemail message apologizing for the payment not made due to a “problem”.
They were told a refund would be in their bank account within two business days, she said.
Anastasia added: “I called them really annoyed. We only took £ 800 with us which was our pocket money.
“We didn’t expect something like this to happen. I called them and said, “I don’t have the money to cover the hotel”.
“He said, ‘I can’t do anything. I was really pissed off.
” I did not know what to do. I was crying.”
She told the hotel: “I have £ 800 in my bank account, this is my pocket money. I have no more money with me”.
After paying part of the unpaid bill with their own money, Anastasia said her parents sent the rest.
She added, “The refund arrived on the 13th – four days before we got back on the plane.
“If my parents hadn’t sent me this money, we would have slept on the beach – and they didn’t care.”
They were reimbursed for the accommodation, but Anastasia is asking Teletext for compensation after speaking to the Citizens Advice Bureau.
A spokesperson for the hotel confirmed to Sun Online that Anastasia had to pay the funds herself as they had not received her reservation from Teletext to process the payment.
A spokesperson for Teletext Holidays said: “Please note that this was a system error which resulted in the problem which arose, but the customer was reimbursed while on vacation.”
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